Customer Support


Products We Use and Recommend

Avast Antivirus

Vipre Antivirus

Watchguard Firewalls

  • warning: Parameter 2 to securepages_link_alter() expected to be a reference, value given in /home8/itbalanc/public_html/includes/common.inc on line 2839.
  • warning: Parameter 2 to securepages_link_alter() expected to be a reference, value given in /home8/itbalanc/public_html/includes/common.inc on line 2839.

Total Desktop Care

Service Highlights:

A Network Operations Center (NOC) that provides 24x7 visibility of Windows-based desktops/laptops. Proactive service is provided with preventive maintenance scheduled at specified intervals.

Reduction of your operational costs are achieved because you have a staff of hundreds of employees supporting you, who carry out the day to day work of checking Anti-virus signatures, scanning and removing Spyware, updating critical security patches and cleaning temporary files on a regular basis.

Comprehensive reports on inventory and preventive maintenance activities.

Comprehensive tracking of all software and hardware on each desktop/laptop. Changes are also tracked and aid in quicker problem resolution.

Patch Management is covered. Don't simply push new patches, rely on a team of experts to manage patches in a standard way. We use a process that installs patches when they are needed and during non-peak hours to virtually eliminate interruptions to your business, not to mention keeping your server secure.

Trying to implement these processes in-house is normally out of reach for small businesses, but on top of getting Fortune 500 IT services, we typically deliver it at less than the cost of a single IT employee and less than a typical "time-and-materials" support company.


Contact us today! 866-585-9203